Shipping Policy

🚚 Shipping & Delivery Estimates

Delivery timeframes are estimates only and are not guaranteed.

United States

• In some cases, delivery may arrive sooner (5–8 business days) depending on product availability and supplier location.
• Estimated delivery: 7–15 business days after processing.

International Shipping

• Estimated delivery: 10–20 business days, depending on destination and customs processing

We are not responsible for delays caused by:
• Customs
• Weather
• Carrier disruptions
• Incorrect shipping details
• Events outside our control

💲 Shipping Costs

• Standard US shipping: Free
• International orders: import taxes, VAT, and duties may apply and are the customer’s responsibility

🔍 Tracking Information

Once your order ships, you will receive a confirmation email with tracking details (when available).
Tracking updates may take 2–5 business days to appear in carrier systems.

🌍 Shipping Restrictions

We currently do not ship to:
• Hawaii
• Alaska
• Puerto Rico
• APO/FPO addresses
• Countries restricted by carriers or customs regulations

Certain oversized or restricted items may not be eligible for all destinations.

📦 Lost, Damaged, or Missing Packages

We package all orders securely, but rare issues may occur during transit.

Lost Packages (In Transit)

If a package shows no tracking movement for 30 days or is confirmed lost by the carrier:
✔ We will replace or refund the order.

Damaged Items

If your item arrives damaged:
• Contact us within 48 hours of delivery
• Include clear photos or video of the damage
✔ We will replace or refund at no cost

Stolen Packages (Marked “Delivered”)

If tracking shows “Delivered” but the package is missing (porch theft):
• We are not responsible for stolen packages
• A claim must be filed directly with the carrier
• We will assist where reasonable, but cannot guarantee compensation

🏠 Incorrect Address & Delivery Issues

Customers are responsible for providing accurate shipping information.

If an order cannot be delivered due to an incorrect address or delivery refusal:
• Refunds are issued only after the product is returned to us (if applicable)
• Reshipping fees may apply

🌐 Customs, Duties & Taxes (International Orders)

International customers are responsible for all customs fees, import duties, taxes, and additional charges imposed by their country.
We are not responsible for customs delays or fees.

🔄 Order Changes or Cancellations

Because orders begin processing shortly after being placed, we cannot guarantee changes or cancellations.
Requests will be reviewed individually depending on the order’s status.

📬 Contact Us

For questions about this Shipping Policy or for help with your order, contact us:

📧 support@pandacart.us

We strive to respond as quickly as possible.